Last Updated: December 25, 2025
At Nerovela™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your data when you visit or make a purchase from our website.
1. Information We Collect
To provide a smooth shopping experience and fulfill your orders, we may collect the following types of information:
Information You Provide Directly
When you interact with our store, you may submit details such as:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment and order-related information
This information is collected when you:
- Place an order
- Create an account
- Subscribe to updates or marketing emails
- Contact customer support
Automatically Collected Data
When you browse our website, certain technical data may be collected automatically, including:
- IP address
- Device type and browser details
- Pages viewed and interaction behavior
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected data to operate and improve our services, including:
- Order Processing: Managing payments, shipping, and confirmations
- Customer Support: Responding to inquiries and service requests
- Site Improvement: Enhancing performance, usability, and product experience
- Communication: Sending order updates, service notices, or promotional content (if opted in)
- Fraud Prevention: Protecting against unauthorized or suspicious activity
3. Data Protection & Security Measures
We take data protection seriously and implement multiple safeguards:
- 🔐 Encrypted Transactions: Payment information is secured using SSL encryption via trusted payment providers
- 🛡 Restricted Access: Personal data is accessible only to authorized personnel
- 🚫 No Card Storage: We do not store credit or debit card details after payment processing
4. Third-Party Services & Sharing
We do not sell personal data.
However, we may share limited information with trusted service providers who assist in:
- Payment processing
- Order fulfillment and logistics
- Website analytics
- Advertising and marketing services
These partners may include tools that help improve advertising relevance and performance. Their handling of data is governed by their own privacy policies.
5. Cookies & Tracking Technologies
Our website uses cookies to improve functionality and user experience.
Types of Cookies Used:
- Essential Cookies: Required for shopping cart and checkout functions
- Analytics Cookies: Help us understand website performance and user behavior
- Marketing Cookies: Support personalized advertising and promotional content
You can manage or disable cookies through your browser settings, though some features may not function properly if disabled.
For platform-related cookie information, you may refer to Shopify’s documentation:
https://www.shopify.com/legal/cookies
6. External Links
Our website may contain links to third-party websites. These external sites operate independently and have their own privacy practices. We are not responsible for their content or data handling policies.
7. Data Protection Rights (Regional Compliance)
Depending on your location, you may have rights regarding your personal data, such as:
- Accessing the information we hold about you
- Requesting corrections or updates
- Requesting deletion of personal data (where applicable)
- Opting out of marketing communications
To exercise these rights, you may contact us using the information below.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be removed promptly.
9. Data Security & Breach Response
In the unlikely event of a security incident:
- We will take immediate steps to investigate and contain the issue
- Affected users will be notified when required by law
- Preventative measures will be reviewed and strengthened
10. Email & Marketing Communications
If you subscribe to our updates, you may receive:
- Order updates and service messages
- Product news or promotional offers
You may unsubscribe at any time using the link in any email or by contacting support.
We comply with applicable anti-spam regulations and do not send misleading communications.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted on this page.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, you may contact us:
Email: service@nerovela.com
Company: HLC Wholesale Inc
Brand: Nerovela™