Delivering Nerovela™ Lighting to Your Home with Care
At Nerovela™, we believe that a thoughtful product experience doesn’t end at design—it continues through how each order is prepared, shipped, and delivered to your doorstep. This policy explains how we handle fulfillment and transportation of your lighting products.
Our Fulfillment Approach
Nerovela™ operates with a streamlined global fulfillment model. Instead of relying on large centralized warehouses, we work with carefully selected production and logistics partners across different regions.
This approach helps us:
- Deliver products more efficiently to international customers
- Maintain consistent product quality across batches
- Reduce excess storage and unnecessary logistics waste
- Keep pricing accessible without traditional retail overhead
We appreciate your understanding as this system allows us to focus on design, quality, and efficiency.
1. Order Handling Time & Shipping Cost
Each order is processed with attention to detail before dispatch.
Processing Time:
Orders typically require 2–4 business days for verification, quality inspection, and packaging.
High Demand Periods (Holidays / Sales Seasons):
Processing may extend to up to 5 business days during peak volume periods.
Shipping Fee:
A flat rate of $5.99 USD applies to all orders, regardless of destination.
2. Delivery Estimates
Because Nerovela™ works with international logistics partners, delivery times may vary by region.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Other International Regions | 15–20 business days |
Delivery timelines are estimates and may vary depending on customs and local carrier conditions.
3. Tracking Information
Once your order ships, a confirmation email will be sent with tracking details.
Please note:
- Tracking updates may take 1–3 business days to become active
- In some cases, early tracking gaps are normal while the parcel is in transit
4. Customs & Import Regulations
International shipments are sent on a Delivered Duty Unpaid (DDU) basis.
This means:
- Any import duties, taxes, or customs fees are determined by local authorities
- These charges (if applicable) are the responsibility of the recipient
- Customs processing times may vary by country and are outside our control
5. Order Changes & Cancellation Window
We begin processing orders shortly after they are placed.
If you need to modify or cancel your order, please contact us within 12 hours of purchase at:
service@nerovela.com
After processing begins, changes may no longer be possible.
6. Damaged or Missing Packages
We are committed to ensuring your order arrives safely.
If your item arrives damaged:
Please send clear photos within 72 hours of delivery, and we will assist with a replacement or solution.
If your package is confirmed lost by the carrier:
We will arrange a replacement at no additional cost.
Thank you for choosing Nerovela™.
We appreciate your trust and are committed to delivering lighting that reaches you safely and reliably.